- Purpose :
In order to ensure customer rights, improve after-sales service quality, all products distributed in TANLONGMED will be covered by the warranty.
- Conditions and warranty period:
Warranty period:
+ Normally: 01 year for main machine, 06 months for accessories.
+ Under the signed contract.
+ Follow on time on the Stamp or warranty card from the date of DELIVERY.
Errors made by the manufacturer.
- Conditions for denying warranty:
Supplies, consumable accessories and chemicals.
You want to change categories and designs.
You use incorrect instructions, causing product damage.
Products damaged by natural disasters, fires, floods and lightning.
You self-affect the situation outside the product such as tear, scratch, scratch, break.
The product is changed, repaired by a third party.
- Process of handling warranty procedures:
You contact directly with TANLONGMED for warranty in accordance with regulations and procedures of TANLONGMED.
The process of handling warranty procedures is carried out within 24 hours from the date of receiving all the information and documents prescribed by the customer.
Guests in the area of Ho Chi Minh City: please bring products directly to the warranty center.
Remote guests: can send products to Service Center. We will bear the cost of returning the product to you.
Warranty procedures will be adjusted the most by the signed contract.
Contact for warranty procedure:
Service center: No. 35, Road 9, KDC Him Lam, Binh Hung, Binh Chanh, Ho Chi Minh City.
Phone: 028. 3758 0851 or 0814.999.444
Email: services@tanlong.vn